Navigate Up
Welcome back, Sign In

Welcome to ACE Travel Assistance

At ACE, the safety and security of our travelers is our number one priority. As one of the world’s few truly global insurers, we offer a local on-the-ground presence in 53 countries and have the capability to serve clients in over 170 countries worldwide. Our worldwide focus enables us to integrate the assistance service delivery process into our travel insurance plans. 

We don’t see insurance as a transaction. We believe travelers look to us to help them manage their travel risks. As a company doing business in an increasingly complex risk and regulatory environment, we work hard to ensure we are accessible, responsive and able to provide valuable services to help ensure your safety and security.

The ACE Travel Assistance website is designed to provide you with the information and travel intelligence you need to help make your travel experience a safe one. Please log in to:

  • Personalize your online experience
  • Prepare for an upcoming trip
  • Obtain destination-based information and alerts while you are traveling
  • Get support in an emergency​


ACE is committed to a market-driven philosophy – responding to the special needs of our customers with insurance solutions that provide stability in an ever-changing global environment. We offer innovative solutions by partnering with other ACE businesses and teaming with world-class service providers to provide a full range of global products and services. 

We recognize that serious injuries can have a devastating impact on individuals and their families. That is why ACE Accident & Health’s product portfolio includes a breadth of products and services flexible enough to meet the needs of small, mid-size and large organizations with members traveling around the world. These programs can help to provide the critical financial security and resources needed to deal with catastrophic loss. 

Since its inception in 1985, the ACE Group has become a global leader in insurance and reinsurance serving a diverse group of clients. With its core operating insurance companies rated AA- for financial strength by Standard & Poor’s and A+ by A.M. Best, the ACE Group is distinguished by its underwriting expertise, superior claims handling and global franchise. 

ACE Limited, the Swiss-incorporated parent company of the ACE Group, is listed on the New York Stock Exchange (NYSE: ACE) and is a component of the S&P 500 stock index. 

For more information about our products and services, please visit WWW.ACEGROUP.COM/US-EN/. ​


About Europ Assistance

Europ Assistance takes care of you when the unexpected happens, anywhere in the world, providing immediate support and assistance in times of emergency and distress. As the inventor of the assistance concept in 1963, Europ Assistance has handled more than 150 million cases in its 48 year history and today manages 1 assistance every 2 seconds around the world via 35 24/7 multilingual assistance centers.

Problems Logging In?

If you are experiencing difficulties logging in with your username and password, contact us for help using the information below:

+1 800 243 6124

Contact EA

Domestic Call:
+1 800 243 6124

International Call:
+1 202 659 7803